Preguntas más frecuentes
Encuentre respuestas a nuestras preguntas más frecuentes.
Envío y devoluciones
¿Qué pasa si no me funciona?
En Fresh™, su satisfacción es nuestra máxima prioridad. Respaldamos la calidad y eficacia de nuestros productos y estamos seguros de que superarán sus expectativas. Es por eso que ofrecemos una garantía de devolución de dinero de 30 días , para brindarle la tranquilidad que se merece al realizar una compra con nosotros.
Cuanto tiempo tarda el envio?
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Consejo : Aumente la confianza siendo claro, informativo y transparente con sus clientes.
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¿Cuanto cuesta el envio? ¿A dónde hacen envíos?
Ofrecemos envío GRATUITO a más de 20 países de todo el mundo. Si puede ingresar su dirección al finalizar la compra, ¡podemos realizar el envío! También nos aseguraremos de enviar el tipo de enchufe correcto para su país.
¿Puedes contarme más sobre tu proceso de envío?
Tenga en cuenta que este texto es un ejemplo de demostración de una respuesta que agregaría para responder una pregunta relevante.
Consejo : Aumente la confianza siendo claro, informativo y transparente con sus clientes.
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¿Cómo puedo rastrear mi pedido?
Le enviaremos un número de seguimiento a su correo electrónico una vez que su paquete haya sido enviado. Realice un seguimiento de su pedido utilizando nuestra página de seguimiento.
¿Pagaré aduana?
En la mayoría de los casos, no se le cobrarán derechos de aduana. Sin embargo, los cargos aduaneros están fuera de nuestro control y dependen del gobierno local. Si su pedido está sujeto a cargos aduaneros, usted será responsable de pagarlos.
V-LOVE PERIOD BELT 110% GUARANTEE
110% Guarantee Only First 30 Days
Our 110% guarantee is ONLY for the V-Love PERIOD BELT (not our entire product list) which includes 100% of your refund plus an additional 10% sent back to your account of the cost of only for this item.
However this 110% guarantee is only the first 30 days NOT 111 Days from the day of your delivery confirmation by delivery service NOT the day you open your package. You MUST RETURN the belt within 10 days of your return request for your 110% refund.
V-LOVE PERIOD BELT WARRANTY
110% Guarantee
30 Days Warranty Only First 30 Days
The best news is you also get 30 days to return your belt if you're not satisfied. This will be a full refund of 100% cost of exact item. Simply return your V-Love Belt for a full refund within 30 days which is the first 30 days from the day of your delivery confirmation by delivery service NOT the day you open your package.
You MUST RETURN the V-Love Belt within 7 days of your return request for your full 100% refund. 110% refund is for the first 30 days ONLY.
The warranty does not cover our portable battery pack, usb cords nor free gifts we include. The V-Love Period Belt is the only item covered under this warranty. Thank you for your understanding.
ALL OTHER PRODUCTS WARRANTY
ALL products on our website has a 30 day refund policy and a return of product is required within 7 days of your return request. If we receive a completely empty bottle or product, NO refund will be issued.
You MUST RETURN the belt within 10 days of your return request for your full refund.
WHAT DO I DO IF I RECEIVED A DAMAGED PRODUCT?
We apologize that you received a damaged item. Please contact our customer support team at support@myvlove.com for a replacement within 4 hours of delivery. You will be asked to provide photos of the defective product with your information and we would be happy to help you with a resolution.
Requests for replacement will not be honored after 48 hours of delivery. Thank you for your understanding.
I BELIEVE MY ORDER IS LOST OR STOLEN. WHAT DO I DO?
Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information. If your package gets lost or never gets delivered to you, please contact our customer support team at support@myvlove.com and we can assist you with the next steps for you to make a claim with the delivery service.
Signatured is required for delivery for proof of delivery to protect your investment. Delivery service will not deliver nor leave package at door without your signature.
Unfortunately we will not immediately ship out another product until claim has been made with delivery service to ensure we are compensated or if you file the claim yourself, you are compensated to pay for another order. Once the claim has been approved, we will happily ship out a new product. We are here to assist with this process all the way until you receive your V-Love products.
Información de productos
INCLUDES
- (1) V-Love Wireless Period Belt
- (1) Portable Power Bank w/ USB Charger (color may vary)
- (1) Instructions via QR Code
- (1) Gift Pink Silk Carry Bag
- (1) Gift Box
¿Dónde puedo encontrar información sobre sostenibilidad?
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Consejo : Aumente la confianza siendo claro, informativo y transparente con sus clientes.
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¿Puedo ver sus certificados?
Tenga en cuenta que este texto es un ejemplo de demostración de una respuesta que agregaría para responder una pregunta relevante.
Consejo : Aumente la confianza siendo claro, informativo y transparente con sus clientes.
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¿Ofrecen muestras de su producto?
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Consejo : Aumente la confianza siendo claro, informativo y transparente con sus clientes.
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¿Dónde puedo encontrar más información?
Tenga en cuenta que este texto es un ejemplo de demostración de una respuesta que agregaría para responder una pregunta relevante.
Consejo : Aumente la confianza siendo claro, informativo y transparente con sus clientes.
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IS THIS SAFE TO USE?
Yes, our device provides natural thermal heat using Graphene Heating Film which is safe & effective in providing safe heat in a large area.
You can feel the heat quickly without waiting.
The EVE Belt will shut down automatically after approx 30 Minutes for safety precaution. Simply double tap to turn her back on again as needed.
CAUTION: Our period belt heats can be intense thus please use a shirt or cloth between your belly and device.
HOW DO I RECHARGE IT?
Simply use USB provided in your gift box to recharge it in a power outlet.
Thanks to EVE's portable design and built-in rechargeable battery, we can bring HER anywhere we go, anytime. Charge 3-5 Hours for full charge.
Included with our EVE Belt is a complimentary portable power bank to also charge HER anywhere, anytime which means we can leave home with confidence.
Just make sure the battery is fully charged, and this device will have you covered whenever period cramps start to get in the way of life.
Be sure to keep our power bank charged for when we're on the go.
WILL I NEED TO BUY A NEW BATTERY?
No our V-Love Belt is rechargeable with a USB charging cable provided with your order.
The portable battery pack will allow you to travel and charge when an outlet is not available. Yep you can charge in the car!
WHAT'S THE BIGGEST SIZE EVE BELT CAN FIT?
Belt Fits upto 45in waist Comfortably. It can be stretched upto 50in waist but may feel a little snug. We are working to get 70in waist bands but we will update website when it becomes available.
CAN I STILL TAKE PAIN PILLS?
Please consult your doctor. For many, our device's heat & massage therapy have reduced the amount of pain pills that customers would normally for cramps. As a suggestion, run to your V-Love belt and give it a chance to work before adding unnatural substances to the body.
WHY HEAT & MASSAGE BETTER THAN PAIN PILLS?
1052 STUDIES SCREENED CONFIRMING HEAT & MASSAGE ARE MORE EFFECTIVE THAN PILLS FOR MENSTRUAL CRAMPS
Check out this study on how heat wraps WORKS BETTER than pain pills in reducing cramps, mood swings, and fatigue.
"The heat-wrap group reported less severe menstrual symptoms"
Additionally, the heat-wrap group had significantly lower scores (LESSENED SYMPTOMS) regarding mood swings, fatigue, and lower abdominal cramping,
CLICK HERE TO READ HEAT CLINICAL STUDY
There was a significant difference between the intensity of pain before the intervention started, immediately after, and also six weeks after it
According to the results of this study and confirmations of other ones, it seems that massage therapy can be a fitting method to reduce the menstrual pain
¿Dónde se fabrican sus productos?
Tenga en cuenta que este texto es un ejemplo de demostración de una respuesta que agregaría para responder una pregunta relevante.
Consejo : Aumente la confianza siendo claro, informativo y transparente con sus clientes.
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DISCLAIMER
You understand that our products do not guarantee a cure for any medical condition or disease.
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease. The views and nutritional advice expressed by V-Love Yoni™ by Body Adore™ are not intended to be a substitute for conventional medical service. If you have a severe medical condition, see your physician of choice. Individual results may vary.
"Cosas de gran calidad para todos los que buscan nuevas tendencias. El servicio de atención al cliente fue muy comprensivo cuando hice el pedido en la dirección equivocada y me ayudó a reemplazarlo. ¡Gracias, su marca!"
Sofía R. Alberta, Canadá.